Refund Policy

You can cancel a paid plan at any time from the billing portal in your account. Cancellation prevents the next renewal; access and plan benefits normally continue through the end of the current paid period. A cancellation does not automatically refund charges already paid.

Credit packs are digital purchases. Credits already consumed by an analysis or remix are non-refundable unless the product reports a failed job and automatically restores the credit. Requests involving unused pack credits are reviewed case by case.

If you see a duplicate, incorrect, or unauthorized charge, email don@donlyons.co as soon as possible and preferably within 7 days. Include the account email, charge date, and the last four digits shown on the receipt; never send a full card number. We will investigate and correct confirmed billing errors.

Approved refunds are returned through Stripe to the original payment method. Bank processing time varies. Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law.